We give our best to deliver the perfect product in perfect condition. But the world is not perfect and if unfortunately, something happens with your delivery then please let us know asap at email@example.com, phone/viber (+372) 52 45 390 or Facebook messanger tuubofficial. If the product is misplaced/lost or there is a quality problem we will send you a new item with no extra charge.
If you consider to return the product because it did not meet your expectations you can return it within 14 days of purchase has been made, provided you haven’t damaged it and it is in the original package. Return it to our post address:
TUUB Ltd, telephone +372 52 45 390
Saeveski 1, Tallinn 11214
We will repay your money as soon we receive the shipment with the product. We suggest to send the purchase back with the registered mail. We will not pay back the transport cost.
If you want to change size or colour then please send it back to us and we send you new one with no hussle. Only thing you have to pay the transport once more. Estonia Omniva terminal 2,90 €, Latvia Omniva terminal 5,90 €, all other countries 7,90 €.
Discount gift codes or e-gift cards cannot be refunded or exchanged. TUUB gift cards are sold in smallest product value or even smaller value. So there will not be small balance left on gift card. Small balance left is only possible in case of sales, TUUB will not refund that balance. So we recommend to use gift cards purchasing full price products.
For any help or ideas please contact us:
Telephone/ Viber (+372) 52 45 390
Facebook messinger: tuubofficial